Faced with the current COVID-19 epidemic, the Grand Massif Montagnes du Giffre Tourist Office will inform you.

October 16, 2020

You are impatient to spend a week skiing, but you are still wondering about the reception conditions or the reimbursement / cancellation terms of your accommodation or even the services to be undertaken, in the Covid-19 context that we know.

Know that all the players in our resorts have been mobilizing, for many weeks already, to create the most reassuring and safe conditions when you come, are mobilizing to deploy the appropriate barrier gestures and health protocols according to the situations you are going to. meet during your stay.

Plan your stay without constraint, our partners offer you flexible cancellation conditions so that your vacation is just fun and relaxation with family or friends!

On the Transport side

TRAIN: Barrier measure in application in trains and wearing a mask compulsory. SNCF commitment on reimbursement / cancellation and modification of tickets with process facilitation.

Cluses train station is 20 minutes from the Giffre valley. Following the Covid-19 epidemic and in accordance with State directives, the SNCF has put in place sanitary measures at the station and on board to allow you to travel serenely. Wearing a mask is compulsory on board trains and throughout the journey. Hydro-alcoholic gel is also available free of charge in many of the country’s stations. Tickets are exchangeable or refundable free of charge until January 4, 2021 inclusive (to date)!

More informations :

PLANE: Airlines ask passengers to inquire about entry conditions in transit or destination countries and to bring covid test results of less than 7 days if necessary. They also apply barrier gestures in airports and in airplanes (wearing a compulsory mask and hydroalcoholic gel).
We strongly recommend that you check the entry and stay conditions on the websites of the embassies of your countries of departure, transit or destination, on the TravelDoc website and on the France Diplomatie website.

BUS: Bus trips are also suitable for traveling in complete safety, thanks to the sanitary measures put in place to allow you to go on vacation with peace of mind.
Wearing a mask is, as in trains, compulsory throughout the journey and hydro-alcoholic gel is made available by tour operators when boarding the vehicles. For more security, vehicles are regularly disinfected, tickets are checked without contact via tablet or visual presentation of the ticket to the control officer, presentation of security gestures before departure or even implementation of a protocol in case of Covid-19 on board the bus.

CAR SHARING: Carpooling is authorized provided that simple measures are observed:

Wearing a mask covering the nose and mouth for the driver and passengers from 11 years old is compulsory.
The vehicle can accommodate two passengers in the rear and one passenger in the front.
It is recommended that vehicles be ventilated regularly and disinfected before each journey.
When leaving the vehicle, you must take all your waste.

On the accommodation side

RENTALS OF INDIVIDUALS: Each lessor can set up the reimbursement conditions he wishes and deems necessary. Our Tourist Office educates them to allow everyone to make the most of the coming season.
There is a health protocol for furnished rentals, the measures applied are presented to you in the sheet for each furnished rental.
You should always inquire about the reimbursement conditions before booking a stay, even outside of specific health circumstances.

REAL ESTATE AGENCIES: Depending on the agency, different reimbursement and cancellation conditions. They generally offer a full refund on covid proof, up to D days for certain. You should always inquire about the reimbursement conditions before booking a stay, even outside of specific health circumstances.

TOURIST RESIDENCES: Depending on the residence, different reimbursement and cancellation conditions. In general, they offer full refunds on covid proof until D-3. You should always inquire about the reimbursement conditions before booking a stay, even outside of specific health circumstances.

On the Activities side

Activity providers apply health protocols validated by their federation, corporations, groups of companies, etc. As a tourism professional, they must put everything in place for the safety of your vacation.

In terms of Ski & Lift Passes

The great outdoors are yours!

The Grand Massif is committed to welcoming you on site in accordance with the recommended hygiene conditions! These measures are likely to change depending on government decisions related to the health situation!

In order to reduce your waiting time at the checkout and to limit contact with others, we invite you to book your ski passes online! Your packages will be sent free of charge to your home.

Rest assured, for all pre-purchased packages:

In the event that skiing on the Grand Massif is limited during the winter of 2020-2021, we guarantee access to the ski area (season pass included).
In the event of a positive virological screening test for COVID-19, quarantine, and / or containment measure, we undertake to cancel and refund your stay packages (on presentation of proof).
The Grand Massif Season Pass gives you access to 12 days of skiing during the opening period from December 12, 2020 to April 18, 2021. We offer you all your other days of skiing!
If the ski area should open less than 12 weeks during the winter season, we will refund your Membership pro rata for the weeks not available. For example, if the ski area is open for 11 weeks in all over the season, we will reimburse you 1/12 of the price of your subscription, on your request.
Consult the details of the modalities in the CPVELs.

On the Equipment Rental side

The rental companies organize themselves to allow you to prepare your stay with peace of mind by booking your equipment online. To do this, all you need to do is provide the information required to adjust your equipment in order to save time in the store.

The other advantage: benefit from a cancellation of your reservation free of charge up to 48 hours before your first day of skiing.

On the Restaurants side

Restaurant owners have a specific covid protocol that is checked more frequently than usual.

These measures are likely to change depending on government decisions related to the health situation!

This page will be updated regularly